This is really about how advanced technology is becoming available to end-user organisations, individuals and the public at-large.Īccording to Gartner, there are four main challenges driving democratisation of AI. Gartner expects by 2021, at least one-third of enterprises will have deployed a multi-experience development platform to support mobile, Web, conversational and augmented reality development. Gartner pushes 'continuous next' strategy for business survival The number one use case for artificial intelligence (AI) is process automation.

Gartner says hyperautomation is to automate anything that can be automated. It is about automating people out of low-value activities, he told the audience. People live in spaces, so those spaces are becoming increasingly smart with different devices…all of these are enabled by edge devices, interfaces and experiences.”Īccording to Burke, hyperautomation focuses on taking humans out of the loop where they can be taken out. “A lot of these trends, as you will see, are really about how technology is integrated, impacting, enabling and augmenting people. Research and advisory firm Gartner has pinpointed 10 “strategic technology trends” set to impact enterprises over the next five years.īrian Burke, chief of research at Gartner and chairperson for 2019 Gartner Symposium/ITxpo in SA, explained the trends for 2020 have been categorised into two main areas: people-centric and smart spaces. Brian Burke, chairperson for 2019 Gartner Symposium/ITxpo in SA.

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